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Privacy Policy for Your jbaj Account

We collect, store and use your account data to process deposits via bKash, Nagad and Rocket, verify withdrawals and keep your login secure.

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jbaj Privacy Policy for Your jbaj Account

Contact Us About Your Data

If you want to see what data we hold, request correction or deletion, or ask how we use your information, reach us through any of these channels. We reply within a few business days.

Live Chat Open the chat bubble on any page and select the privacy topic. Our team will pull your account record and walk you through what we store and how you can update or remove it.
Email Support Send your request to our support inbox. Include your registered mobile number so we can verify your account. We will send a summary of your data or confirm deletion within a few days.
Account Settings Log in, go to account settings and tap the privacy section. You can review what data we collected, download a copy or submit a deletion request directly from that screen.

How We Protect Your Account Data

We encrypt account credentials and payment details with SSL, monitor login attempts for unusual patterns, and require OTP verification for withdrawals. Session tokens expire after inactivity. Here is what we do to keep your data secure and give you control over it.

Encryption and Secure Storage

All account communication travels over SSL. We store passwords hashed, never in plain text. Payment details submitted during bKash, Nagad or Rocket deposits are tokenised so we never hold full card or wallet credentials on our servers.

Cookie and Tracking Transparency

We use session cookies to keep you logged in, functional cookies to remember language preference, and analytics cookies to track lobby visits. You can disable third-party cookies in your browser; essential cookies stay active to keep your account working.

Data Retention and Deletion

We keep your account data active as long as your account is open. After you close your account, we retain transaction logs and verification records for the period required by local regulations, then delete them. You can request early deletion where local law permits it.

User Rights and Access Requests

You can request a copy of your data, ask us to correct errors, or submit a deletion request at any time. Contact support or use the account settings privacy section. We confirm your identity with your registered mobile number before processing the request.

Privacy Policy Questions

We collect your mobile number, email, device identifiers and payment details for bKash, Nagad or Rocket deposits. We also log your IP address and session activity to verify your account and prevent duplicate registrations.

We use your data to process deposits and withdrawals, reconcile wallet balances, verify your identity for large withdrawals, and send account notifications. We do not sell your data to third parties or use it for marketing without your consent.

Yes. Log in, go to account settings and tap the privacy section. You can download a copy of your account data, including transaction history, login records and any stored payment details. Or contact support to request a summary.

We keep your data active while your account is open. After you close your account, we retain transaction logs and verification records for the period required by local regulations in eligible regions, then delete them. You can request early deletion where local law permits it.

We share transaction records with bKash, Nagad and Rocket processors to complete your deposits and withdrawals. We may share account activity with regulatory authorities where local law requires it. We do not share your data with third-party marketers.

Log in, go to account settings and submit a deletion request from the privacy section. Or contact support with your registered mobile number. We will verify your identity, close your account and delete your data after meeting any retention obligations under local law.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.